Shipping

We strive to make the ordering and delivery process as easy as possible for our customers. If you still have any questions or further problems, please do not hesitate to contact our customer service. Below we will explain how your order is processed and delivered.

Delivery costs

We cover the shipping costs for every order. All our products are delivered to your door 100% free of charge. There is also no minimum order required.

Shipping your order

Have you found the perfect look on our website? Then of course you want to enjoy it as quickly as possible! That's why we make sure that your order is processed and shipped as quickly as possible.

Below you will find the average delivery times for all our packages:

- After you place your order, we need 1-3 business days to process it. The deadline for placing orders is 5:00 pm, but if you place the order on a Friday night or weekend, it may take a little longer.

- Once your order is processed, it will be shipped and takes on average 7-15 business days to be delivered.

If you have placed an order with us, you will be able to see when your package will arrive after a few days. You will receive your personal tracking code by email, which you can use to track your order via our tracking partner. You can find out how this works on our Track & Trace page.

To ensure your order is shipped today, you can contact us by phone at any time. Our service team will be happy to help you make the right choice.

Delivery of your order

When your order is delivered, you can enjoy it! Of course, something can always go wrong. Do you want to exchange or return them? Go to this  page  . 

Defective Product?

That's too bad! Unfortunately, it can happen that your product is damaged during transport. In this case, we always deliver a new package free of charge the first time and unfortunately we cannot issue a refund. Will it go wrong the second time? We will then refund you the full purchase price.

To ask for something

The ordering process at Carolina Campbell is extremely simple. First, you need to go to the product page and add the desired item to the shopping cart. To do this, click on the "Add to Cart" button.

It is important to check whether you have selected the correct variants. If everything is in order, click on the "Continue to checkout" button. On the information page, you will need to enter the correct address details. Please make sure that all the information is correct. If this information is filled out properly, you can click on the "Continue to shipping" button.

The "Shipping" page gives you the opportunity to check the details of the address you entered. It also highlights that every shipment is made completely free of charge. As a token of our appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Proceed to checkout" button.

When it comes to payment options, you can choose from a number of different methods. At carolinacampbell.com, all payment options are SSL encrypted, ensuring that you can always rely on a secure payment environment.

• Credit cards (Visa, Mastercard, Maestro, American Express)
• PayPal

After choosing the correct payment method, you need to click on the "Complete Order" box, after which you will be redirected to the chosen payment method. Follow the instructions on the relevant page to complete your order. In the unlikely event that you have any problems with your order, you can contact us at any time.

For all other questions, please contact us.  

✉️ -  info@carolinacampbell.com