Right of withdrawal
Returns are possible within 30 days:
- Products must be in their original condition and bear the original labels and tags.
- The packaging must not be damaged and must be in its original condition.
- Items to be returned must not show signs of use.
Please note: If the returned items do not meet these conditions, we will unfortunately be unable to process your return. We reserve the right to refuse returns if we suspect that the items have been used or damaged through no fault of our own.
Always make sure your package has a track and trace code. Lost returns will not be refunded if there is no proof of postage with a track and trace code. Returning by mail without a track and trace code is at your own risk. As a customer, you are responsible for the costs of returning the merchandise.
As soon as we receive your return, we will notify you by email that we have received your return. We will refund the purchase amount to your account within a few days after processing your return.
Order cancellation
You can only cancel your order within 5 minutes after placing it. After 5 minutes, our orders are stopped in the processing process and cancellation is unfortunately no longer possible after that.
To cancel your order, please contact us at info.carolinacampbell@gmail.com after placing your order.
Returns are always at the sender's own risk and expense; return shipping costs will not be refunded.
Wrong item or wrong size?
If you receive the wrong item or size, you will get the correct item for free!
Reimbursement
We refund our returns within an average of 3 to 5 business days once we receive them.