Frequently Asked Questions (FAQs)

We get it — skincare is personal, and your routine should come with clarity, not confusion. Below you’ll find quick answers to the questions we hear most often from our Luxe community.

If you don’t find what you’re looking for, feel free to email us anytime at info@luxe-research.com — we’re always happy to help.

🧴 What products do you offer?

We specialize in premium skincare and wellness formulations like our Luxe™ Tanning Drops and Luxe+ Essence — designed to support radiant skin and elevate your self-care ritual. We’re always innovating, so check back often for new launches.

🚚 Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders — no minimum purchase required. You’ll also receive a real-time tracking number as soon as your order ships.

🚀 Can I upgrade to Priority Shipping?

Absolutely. For just $2.49, you can upgrade to Priority Shipping which includes:

  • A real-time tracking number
  • Guaranteed delivery — or your money back

🕒 How long will it take to receive my order?

Orders are processed within 1–2 business days and delivered in 7–12 business days on average, depending on your location. You’ll receive a tracking link to monitor progress in real time.

📦 What if I’m not home during delivery?

If no one’s home, your package may be:

  • Left in a safe spot
  • Delivered to a neighbor
  • Held at your local post office for pickup

Check your tracking email for the latest delivery updates.

📬 My package says “Delivered” but I didn’t receive it — what now?

Don’t worry. Double-check your mailbox, front door, or building reception, and ask any household members or neighbors. If it’s still missing, email us at info@luxe-research.com and we’ll help you sort it out right away.

💳 What payment methods do you accept?

We accept:

  • Visa, MasterCard, American Express, Discover
  • PayPal, Apple Pay, Google Pay, Shop Pay
  • UnionPay

All payments are processed securely using encrypted technology.

🔁 What’s your return policy?

We accept returns on unused, unopened items within 30 days of delivery. If something doesn’t work for you, we’ll make it right. Email info@luxe-research.com with your order number to start the process.

🧪 Are your products tested on animals?

Never. All Luxe Research products are cruelty-free and ethically developed.

🌱 Are your formulas safe and skin-friendly?

Yes. Our formulations are created with high-quality, skin-loving ingredients and backed by scientific research. If you have sensitive skin or specific concerns, feel free to reach out — we’ll help guide you to the right product.

Still have questions?
We’re just one message away: info@luxe-research.com
We respond within 24 hours — usually faster.